Returns & Refunds

If you have a genuine reason for wanting to return your item, please email in the first instance, or call 0117 3318617 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging within 14 days of receipt. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

  • The garment has been worn (unless there is a provable quality issue)
  • The garment has been proven to be deliberately damaged.
  • The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised.

All refunds will be issued by In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.

 For Bristol University Satchels: if you are unhappy with your purchase, returns or exchanges can be made within 7 days of receiving the item via post, to the following address: 27 Nile Street, Newcastle upon Tyne, Northumberland, Tyne and Wear, NE29 0AZ, United Kingdom.  We recommend that you send the item by recorded delivery as we cannot be responsible for the item until it reaches us, and there will be a re-delivery charge for any exchanges.